Booking coworking space on the corporate portal
Interactive map
Simplified the entry point: moved the map to the list of key services, visually highlighted it and added an indicator of seat availability.
Users began to find the desired scenario more quickly and started booking immediately more often.
Workplace search
Implemented a cross-search by various characteristics (floor, area, type of position) and added a structured display of results by groups with clear subheadings.
Booking confirmation
Created a transparent final booking screen with key information.
Also added a convenient “My Bookings” section for ease of rebooking.
No seats available
Added a warning that there are no more available bookings. Also added a button with information about coworking booking rules.
Booking coworking space on the corporate portal
Based on behavioral analysis and interviews, developed a new scenario for quickly booking a workspace via an interactive office map in the app.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
I synchronized the changes with the developers and brought the tokens into line with the code.
With minimal time expenditure, I refined the structure by adding the missing tokens.
Token structure
Refactoring components and tokens
Refactoring allowed me to quickly collect and adapt color tokens and a prototype on components.
Dark theme prototype
I tested the components in a dark environment, worked out problem areas, and clarified the roles of semantic tokens for the new color palette.
Testing with a script in browser
Testing revealed technical debt: missing components, incorrect tokens, conflicting variables
Design system refactoring and dark theme on tokens
I refactored components, tokens, and their connections in the code. Based on the current system, I created a prototype of a dark theme, tested it and prepared it for implementation.
{mds.button.color.bg.success.accent.enabled}
{mds.color.bg.action.success.enabled}
{mds.color.green.70}
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Process
- Identified key tasks and requirements
- Determined user motivation and scenarios using JTBD
- Built a user flow diagram
- Agreed on the concept with HR and Dev
- Tested and made edits
welcome screen
To engage employees in the assessment, I started with a positive intro screen with a title and a “Go to assessment” button, complemented by a friendly illustration
Selecting departments for evaluation
I designed the selection structure in the form of cards with short descriptions to avoid overloading the list and speed up navigation.
This helped improve data accuracy and engagement, as users understand that they are evaluating specific work.
Evaluation
To make the process intuitive and informal, I suggested using sliders with ratings from 0 to 10, supplemented with illustrations with emotions for each level.
Outro
Here I added a message about saving answers and two buttons: “Change answers” and “View evaluation results.”
The user sees that their contribution has been taken into account and can return to editing if they wish.
Evaluation results
I worked out the data structure in the form of simple diagrams and cards so that people could immediately understand the picture for each department.
Testing + improvements
Design + review from HR & Dev
User Flow
Jobs to be Done
Task decomposition
05
04
03
02
01
Internal service quality assessment service
Designed an interactive service for assessing the quality of team performance within the company, integrated into the corporate portal.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Mission and solution
Context
Employees complained about the inconvenient process of reserving workspaces in the office and preferred to write to support instead of using the app.
Solution
- Based on user behavior analysis and interviews, I developed a new scenario for quickly reserving a workspace via an interactive office map in the app.
- I worked out the logic for logging into the service, searching for seats, the interactive map, booking confirmation, booking history and corner case when there are no seats available.
Result
- The number of completed bookings via the mobile scenario increased by 35%.
- Support requests regarding office issues decreased by 22%.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
I simplified the entry point: I moved the map to the list of key services, visually highlighted it and added a seat availability indicator.
Result
- Users began to find the right scenario faster, got less confused by the menu structure, and started booking more often right away. In tests, they noted that “it became obvious where to click”.
Interactive map
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Workplace search
Implemented a cross-search by various characteristics (floor, zone, type of workplace) and added a structured display of results by groups with clear subheadings.
Result
- Users found the right workplaces faster and navigated the results better. Feedback noted that the search had become “more logical” and “easier to scan with the eyes”.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Confirming a reservation
I created a transparent final reservation screen with key information. I also added a convenient “My Reservations” section.
Result
- The outcome of booking became obvious.
- Users became more willing to repeat bookings, and feedback became calmer: “Now I understand exactly what I booked”.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
No seats available
Added a warning that there were no more available reservations. Also added a button with information about coworking reservation rules.
Result
- Users stopped getting confused about why spaces were unavailable and began contacting support less often.
- Feedback indicated that it was now immediately clear why reservations couldn't be made and what to do next.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Design system development and dark theme on tokens
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
About design system
Context
Over time, technical debt accumulated in the design system: hard-coded colors, inconsistent components, and tokens. This hindered scalability and prevented the implementation of a dark theme.
Solution
- I refactored the components, tokens, and their connections in the code: I unified the structure and eliminated discrepancies between design and implementation. Based on the updated system, I created a dark theme prototype, tested it, and prepared it for implementation through an automatic token script.
Result
- The design system became ready to support different color themes.
- The dark theme was assembled, tested, and implemented on the website without manual duplication of styles.
- Technical debt was significantly reduced: components, tokens, and UI patterns were brought to a single standard, and the transfer of token changes via GitLab was automated.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
{mds.button.color.bg.success.accent.enabled}
{mds.color.bg.action.success.enabled}
{mds.color.green.70}
Token structure
Audited the token structure for scalability and dark theme creation
Basic – foundation (colors, fonts, sizes)
Semantic – interface roles (background, text, borders, states)
Component – settings for specific components
Semantic – interface roles (background, text, borders, states)
Component – settings for specific components
Result
- With minimal time investment, refined the structure by adding missing tokens
- Synchronized changes with developers and brought tokens into line with the code
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Components and tokens refactoring
Conducted an audit and refactoring: removed hardcoded colors, optimized the component structure, normalized token names
The goal was to ensure the correctness of the source design materials before handing over the task to the developers
Result
- Unified the libraries of colors, fonts, and components, cleaned up outdated elements, and prepared the design system for a safe theme switch
- The preparation allowed us to quickly collect and adapt color tokens and a prototype based on components
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Dark theme prototype
Based on semantic tokens, I assembled a dark theme prototype: adapted colors, checked contrast and readability, and balanced backgrounds and accents.
Result
- I tested components in a dark environment, worked out problem areas, and clarified the roles of semantic tokens for the new color palette.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Testing with a browser script
After creating the theme in Token Studio, we worked with the development team to prepare a script to identify errors in the use of components in sections of the site.
Result
- Created a new theme in Token Studio and linked it to the product code base.
- Identified technical debt during testing: missing components, incorrect tokens, conflicting variables
- Fixed errors, pre-initialized missing elements, and ensured the interface worked correctly in two color themes
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Internal service quality assessment service
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Context
In this project I improved the internal digital experience for employees. The task was to create a service where 8,000+ employees could quickly and conveniently evaluate the quality of work of other departments. The goal was to make the feedback process simple and engaging.
Solution
- Designed an interactive quality assessment service integrated into the corporate portal.
- Used user flow and JTBD to take the entire scenario into account.
- Added illustrations with emotions to keep users engaged with the service.
- The final screen showed the results and allowed users to edit their answers, increasing trust in the process.
Result
- 85% of users completed the survey, with a bounce rate of 15%.
- Average assessment time was less than 3 minutes.
- The solution became the basis for new HR services (360° survey, etc.).
Mission and solution
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Decomposition
Identified key subtasks and requirements
Jobs to be Done
Defined user motivation and scenarios
User Flow
Built a user action flow from logging into the service to completing work in it
Design & review with HR and Dev
Agreed on the concept with the HR team and developers to meet all requirements
Testing & improvements
Tested the main scenarios and made final improvements based on user feedback
03
User Flow
05
Testing & improvements
04
Design & review with HR and Dev
02
Jobs to be Done
Task decomposition
01
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Welcome screen
Previously, users often ignored such surveys due to the cluttered interface and dry tone.
Solution
- To engage employees in completing the assessment, I started with a positive intro screen with a headline and a “Go to assessment” button.
- I added an illustration and a short call-to-action text to create emotional context and show that participation would only take a minute.
- This screen became the entry point, building trust and lowering the barrier to entry.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Selecting departments for evaluation
On the second screen, the user needs to select the departments they interacted with.
The goal is to make the process personalized and logical: employees in different roles evaluate different teams (e.g., IT, HR, or accounting).
Solution
- I designed the selection structure in the form of cards with short descriptions to avoid overloading the list and speed up navigation.
- This solution helped improve data accuracy and engagement, as users feel that their opinions are truly targeted.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Evaluation
The key part of the service is the screen with quality criteria evaluation.
Solution
- To make the process intuitive and informal, I suggested using sliders with ratings from 0 to 10, supplemented with illustrations depicting emotions for each level.
- We drew our own set of emotions in the corporate style, which made the process easier and the feedback more sincere.
- The result: users began to complete the survey faster, without feeling tired or pressured.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Outro screen
After submitting their ratings, users are taken to a thank you screen where they can view the results.
Solution
- Here, I added a message about saving responses and two buttons: “Change responses” and “View rating results.”
- This creates a sense of completion and control over the process — the user sees that their contribution has been taken into account and can return to editing if they wish.
- The tone of the screen is soft and supportive, which helps to build trust in the system.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Финансовый калькулятор
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Сервис оценки качества внутреннего сервиса
Результат
Решение
Контекст
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Evaluation results
On the final screen, the employee sees the results of their evaluations in a visual form.
The goal is to show that their answers do not disappear into the system, but actually influence analytics and improvements in internal processes.
Solution
- I worked out the data structure in the form of simple diagrams and cards so that people could immediately understand the picture for each department.
- This screen became an important motivational element — users began to return more often to compare the dynamics of their assessments and see the results of company surveys.
Мой опыт работы
Опыт вкратце
March 2022 – May 2023 (1 year 3 months)
DOM.RF / Product Designer
Designed services for internal and external ecosystems. Developed several design systems, improving the interfaces of the web portal and mobile application.
May 2023 – March 2025 (2 years)
Timspark / UX/UI / Lead Designer
Covered the full design cycle – from analytics to design and content layout, creating a corporate website and visual materials, and leading a team of graphic designers.
Freelance / Product Designer
Created UX solutions for mobile and web services, including products for surveillance cameras and remote LCD control.
Independently led the development of several corporate websites for international IT companies.
November 2022 — April 2025
Ipsos / UX Researcher
Conducted UX audits of websites and mobile applications for a large retail chain, as well as for fintech and dating services, forming recommendations for metric growth and product UX improvement.
April 2025 – January 2026 (1 year)
24H Soft / Product Designer
Worked on developing and scaling the design system, improving key user scenarios and internal tools, enhancing product stability, and accelerating development.
FREELANCE/PROJECT WORK
FULL-TIME
24H Soft
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
24H Soft
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
24H Soft
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Опыт вкратце
24H Soft
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Timspark
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
ДОМ.РФ
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Work experience
